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Frequently Asked Questions

Our Organization

"What is your mission?"

Our mission is to help the most vulnerable members of our community feel seen and supported through access to life-saving health and wellness services.

"What do you do?"

We provide:

"When were you founded?"

Point of Pride was founded in 2016, but gets its beginnings as early as 2011. Learn more about us

"Where are you based?"

We are incorporated in Eugene, Oregon, but our board members and volunteers live all over the United States, and we serve the international trans community.

"How can I support this work?"

Thank you for your interest and generosity! You can make a donation (more than 90 cents of every dollar goes straight to programming!) or volunteer your time and talent.

"How can my company/organization support this work?"

We offer a variety of sponsorship opportunities so businesses of any size may support our work. For inquiries or in-kind donations, please email info@pointofpride.org. Thanks in advance for your generosity!

"How do you protect privacy and security?"

Point of Pride is committed to protecting the safety, confidentiality, and privacy of every person we serve. The information we collect is never passed on to any other party for any reason, and we have implemented industry best-practices to keep data secure. Read our full privacy policy

"What is your commitment to transparency?"

We commit to remaining accountable, not just in sharing tax and financial data, but also in how we make decisions to ensure we are best serving the most vulnerable members of our trans community. Read our full transparency statement

"Do you offer emergency funding or asylum support?"

Unfortunately, Point of Pride cannot help people get asylum. We do not offer emergency funding, crisis support, or asylum support. For information about leaving your country and coming to the US, we recommend you visit Immigration Equality’s website at http://immigrationequality.org/contact-us. Our Other Resources page contains links to other organizations and resources that may be helpful.

"Do you offer crisis or emotional support?"

Point of Pride is a small, volunteer-operated team. As much as we want to directly help you, our team simply doesn't have the expertise to do so. You deserve the best resources available, which is why we strongly recommend you contact one or more of the organizations on our Other Resources page that are much better-suited for your needs. They've helped so many of us through challenging times and we are hopeful they will help you, too.

Annual Trans Surgery Fund

"Is ____ an eligible procedure?"

Yes. We accept applications for any gender-affirming procedure. For surgeries that are multi-step or consist of several procedures (such as facial feminization surgery), this grant will cover only those procedures that can be performed on a single surgery date.

"Can I apply if I have health insurance?"

Yes. Please note this information in your application.

"Can I apply if I'm not 18 years old?"

Yes, but only if you have consent from your guardian(s) and a chosen surgeon. Please note that you have consent in the written responses of your application. If you are selected as a finalist, we will contact you to request signed documentation from your guardian(s) and surgeon.

"Can I snail-mail you my application?"

No, we can not accept any materials sent through the mail. All documents must be uploaded via our online form.

"Can I apply if I live in a different country?"

Yes, you are welcome to apply for the Surgery Fund if you live outside the U.S. However, due to our non-profit status, all surgeries must be performed in the United States and its territories. That means in order to apply, you have to be physically and financially able to travel to the United States for your care. (At this time, Point of Pride grants cover surgical fees and cannot be applied to travel, lodging, or other logistical expenses.)

"Can I apply to pay back medical loans/expenses for a surgery I’ve already had?"

We understand the challenges of debt and medical loans that so many of us deal with in order to afford care. Unfortunately, no; you must apply for financial aid towards a future surgery. Our grants are paid directly to health care providers specifically for the procedure itself, before it takes place.

"Can I send you a letter of recommendation?"

No, letters of recommendation are not accepted at this time.

"When will I receive a response about my application?"

You will receive an email from an "@pointofpride.org" account by late January. (Please check your spam folder and the quota limit on your inbox to make sure it hasn’t been filtered or bounced back. You may need to search for email accounts that end in “@pointofpride.org” or update your settings to allow emails from “@pointofpride.org” accounts.)

"When are recipients selected?"

Typically, recipients are selected and announced in late February or early March. We are a volunteer-operated non-profit, so sometimes it can take longer as we process the high volume of applications. We appreciate your patience!

"Can the grant be applied towards travel, lodging, or other expenses before, during, or after surgery?"

We understand the challenges of debt and medical loans that so many of us deal with in order to afford care. Unfortunately, no; at this time, our grants are paid directly to health care providers specifically for the procedure itself, before it takes place. We cannot apply grant awards toward transportation, lodging, general expenses or (for international applicants) getting a visa and other logistical expenses.

"How can I submit a high-quality application?"

We strongly encourage you to review our Instruction Packet, which walks you through each question of the application with tips. Ultimately, our reviewers are looking for thorough responses that answer each question with specific examples and detailed explanations. 

"Can you help me find a surgeon?"

Unfortunately, no. Our team does not have the expertise or ability to provide referrals or recommendations for trans-affirming surgeons. Every person's surgery goals and priorities are unique. So many factors – a given surgeon's specialty or expertise, the procedure type that's right for you, whether or not you're willing/able to travel for surgery – means that finding a surgeon is a highly individualized decision. Therefore, you will ultimately be the best judge of who your provider should be. We recommend that you reach out to local LGBTQ+ centers and trans support groups, as well as your current healthcare providers and/or insurance company (if applicable), for recommendations to help you as you research.

"Can I apply if I have already scheduled my surgery?"

Yes; if you have a surgery date scheduled, there is an option to include that in your application. Because of the time it takes our volunteers to review the high number of applications we receive each year, however, we can not fund applicants who are having surgery in the months of November–February of the current cycle. So, when you submit an application in November, your surgery would need to be scheduled on or after March 1 of the following year in order to receive funding.

"Can I submit an application on behalf of someone else?"

We recognize there may be barriers that prevent someone from submitting an application on their own without help. You may submit an application on behalf of someone else only if you are working directly with the applicant and clearly reference their involvement in completing the application. (For example, if you are providing technological support, language translation, or other assistance on behalf of the applicant, please note your role and that the applicant is still the primary author of their responses.) However, you may not submit an application without the applicant's involvement. (For example, applying for a loved one without their knowledge.) While we understand the desire to surprise someone with a grant, our process builds on the fundamental idea that trans people are our own best advocates: we want to ensure that this belief is reflected throughout the application process.

HRT Access Fund

"Can I apply if I have health insurance?"

Yes, you may still apply (as long as you are not on Medicare or Medicaid, due to state regulations.)

"Can I apply if I'm not 18 years old?"

Unfortunately, no. We are so excited to hear that more parents and guardians are interested in supporting those under the age of 18 in pursuing affirming medical care. However, due to current legislation, Plume is unable to provide care to minors even with parent or guardian authorization. We are continuing to monitor the situation and look forward to the day when we can allow minors to apply.

"Can I apply if I live in a different country?"

Unfortunately, no. At this time, all applicants must reside in the United States within the current service area of Plume. Check this map to see if Plume covers your state.

"Can I apply to pay back expenses for HRT/medical services I’ve already had?"

We understand the challenges of debt and medical loans that so many of us deal with in order to afford care. Unfortunately, no; you must apply for financial aid towards future access to HRT and medical services.

"I need puberty blockers. Does this program cover them?"

Unfortunately, no. At this time, puberty blockers are not covered.

"When will I receive a response about my application?"

You will receive an email from an "@pointofpride.org" account about 2 months from when the application cycle ends. (Please check your spam folder and the quota limit on your inbox to make sure it hasn’t been filtered or bounced back. You may need to search for email accounts that end in “@pointofpride.org” or update your settings to allow emails from “@pointofpride.org” accounts.)

"When are recipients selected?"

Typically, recipients are selected and announced about 3-4 months from when the application cycle ends. We are a volunteer-operated non-profit, so sometimes it can take longer as we process the high volume of applications. We appreciate your patience!

"Why isn’t Plume/this program available across the US yet?"

At present, different states have varying legal requirements for Telehealth (including some states explicitly preventing e-prescribing Testosterone). Plume is working to comply with all Telehealth laws, as well as meeting any additional requirements in order to expand to states they do not presently cover. Additionally, due to legal requirements for providing hormone replacement therapy, Plume must have at least one clinician who is licensed in that state in order for a state to be covered. As part of Plume’s commitment to serving the community with the care, experience, and knowledge that trans and intersex folks everywhere deserve, they are hiring predominantly trans clinicians (and will consider non-trans clinicians with extensive experience working with our community). Your physical and mental health is too important to entrust to a provider who doesn’t have extensive knowledge and experience. Plume is working tirelessly with a goal of doubling their coverage within the next 6 months and continuing to expand so that they are able to provide gender-affirming care anywhere they are legally able to do so in the United States. If you are a clinician specializing in trans care (or if you know someone), please get in touch! You can email hello@getplume.co.

"I’d like to nominate someone to receive funding."

It’s wonderful that you’d like to support trans loved ones in your life to help them access the care they need. However, our program does not take nominations into consideration when awarding financial aid. To be considered, your friend will need to personally submit an application. This helps protect your friend’s privacy, safety, and comfort, and keep our processes as fair as possible for all applicants. Thank you for your understanding!

"I've missed the application window deadline. Can I submit a late application?"

Unfortunately, no. Please apply during our next application cycle.

"Can I apply this cycle if I have applied in the past?"

Yes, you are welcome to submit an application every cycle.

"I've made a mistake on my submitted application. Can I edit it?"

Unfortunately, no. All submitted applications are final, and you cannot edit your responses. If you are selected to move forward as a finalist, you will be invited to review and provide updated information at that time.

"Can I submit an application on behalf of someone else?"

We recognize there may be barriers that prevent someone from submitting an application on their own without help. You may submit an application on behalf of someone else only if you are working directly with the applicant and clearly reference their involvement in completing the application. (For example, if you are providing technological support, language translation, or other assistance on behalf of the applicant, please note your role and that the applicant is still the primary author of their responses.) However, you may not submit an application without the applicant's involvement. (For example, applying for a loved one without their knowledge.) While we understand the desire to surprise someone with a grant, our process builds on the fundamental idea that trans people are our own best advocates: we want to ensure that this belief is reflected throughout the application process.

Electrolysis Support Fund

"Can I apply if I'm not 18 years old?"

Yes, but only if you have consent from your guardian(s) and a chosen electrologist. Please note that you have consent in the written responses of your application. If you are selected as a finalist, we will contact you to request signed documentation from your guardian(s) and electrologist.

"Can I apply if I've already had, or am currently having, hair removal sessions?"

Yes. Please note this information in your application.

"Can I apply if I'm seeking hair removal on an area other than my face, neck, or in preparation for surgery?"

Unfortunately, no. This program only covers support for hair removal services on the face and neck, or areas in preparation for a gender-affirming surgery (often bottom surgery.)

"Can I apply if I'm a trans masculine person?"

Unfortunately, no. At this time, our program only accepts applications from trans people assigned male at birth, including MTF, trans femme, non-binary, and other non-cis identities.

"When will I receive a response about my application?"

You will receive an email from an "@pointofpride.org" account about 2 months from when the application cycle ends. (Please check your spam folder and the quota limit on your inbox to make sure it hasn’t been filtered or bounced back. You may need to search for email accounts that end in “@pointofpride.org” or update your settings to allow emails from “@pointofpride.org” accounts.)

"When are recipients selected?"

Typically, recipients are selected and announced about 3-4 months from when the application cycle ends. We are a volunteer-operated non-profit, so sometimes it can take longer as we process the high volume of applications. We appreciate your patience!

"I have questions about hair removal. Where can I learn more?"

For general information about the process of electrolysis and other permanent hair removal options, we recommend this article: FAQs About Permanent Hair Removal

"I've missed the application window deadline. Can I submit a late application?"

Unfortunately, no. Please apply during our next application cycle.

"Can I apply this cycle if I have applied in the past?"

Yes, you are welcome to submit an application every cycle.

"Can I submit an application on behalf of someone else?"

We recognize there may be barriers that prevent someone from submitting an application on their own without help. You may submit an application on behalf of someone else only if you are working directly with the applicant and clearly reference their involvement in completing the application. (For example, if you are providing technological support, language translation, or other assistance on behalf of the applicant, please note your role and that the applicant is still the primary author of their responses.) However, you may not submit an application without the applicant's involvement. (For example, applying for a loved one without their knowledge.) While we understand the desire to surprise someone with a grant, our process builds on the fundamental idea that trans people are our own best advocates: we want to ensure that this belief is reflected throughout the application process.

Free Chest Binders

"What kind of binder will I receive?"

95% of the binders we mail out are brand-new, white, full-length gc2b binders. Occasionally, our binders may be sourced from Underworks or other manufacturers, but we ensure all binders are sorted against gc2b’s sizing chart. We guarantee you’ll receive a binder in the size you need, but we can’t always guarantee the style or color at this time.

"What does packaging look like?"

Packaging for our mailed garments is extremely discreet. Your items will be shipped in a plain white mailing envelope. The sender’s name is “Point of Pride.” Nothing with the words “LGBT” or “trans” appear on the packaging.

PointOfPride_Packaging_FreeChestBinder

The package is flexible and will fit inside of most PO Boxes. For street address deliveries, it is usually left inside the mailbox (or on the porch/inside the door in the rare event that the mailbox is too small). Signature is not required.

If international, the customs form will list the contents as an “undershirt” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the US, so you may want to check with your local postal service to determine the best method for tracking your package once it’s left the US.

The package will contain your binder, an informational card on safer binding techniques, 1-2 stickers, and a note of support meant to brighten your day (written by other trans people, volunteers, and community members.)

"How do I wash or care for my garment?"

We recommend you hand wash and hang to dry by air. You can use cold or warm water to wash your binder. Lather it with some dish soap or laundry detergent, then rinse thoroughly. If you wash it in the evening and leave it out to dry, it should ready to wear by morning. If you need to dry it using a machine, use a delicates bag to ensure your binder doesn’t get damaged or caught on other clothes.

"Can I have my binder shipped to a trusted friend or relative?"

Yes. We can ship your binder to a friend, family member, or another trusted person if you cannot receive it at your house. Please complete the application with your friend’s mailing address, but put your information (such as your email address) for all other fields on the form.

"Can I have my binder shipped to a post office?"

Yes. We can ship to any valid mailing address. However, it is your responsibility to contact your local postal service and determine exactly how they need the address to be listed on your envelope in order for it to arrive successfully and be available for you to pick it up. Be sure to ask if they have any requirements such as needing to show ID when picking up your package, so that the name on your package matches the name on your ID.

"I already have a binder that no longer fits and I need a different size. Do you offer exchanges?"

Unfortunately, no. We do not have the ability to exchange your binder for a different sized one. We recommend reaching out to your local LGBTQ+ center, if possible, to see if they are aware of binder swaps in your area.

"I have a medical condition. Is it safe for me to use a binder?"

We are not, nor do we claim to be, healthcare providers or medical experts in any capacity. We also recognize that there is appallingly little research done that recognizes our community and that for many of our applicants, there are significant barriers to accessing knowledgable and affirming care. As much as we empathize with the challenges faced by so many in our community, we are unable to make any recommendations whatsoever for individuals with pre-existing conditions, as that would be outside the scope of our ability to support. We simply do not have the resources to provide any recommendations specific to your unique situation and we firmly believe that your health is too important to entrust to someone who does not have the knowledge and experience required to support you. If possible, we encourage you to speak directly with your healthcare provider.

"I don't need a binder anymore. How can I cancel my request?"

If you no longer need a binder, you may cancel your request here.

"Is there an age requirement?"

No. Anyone of any age may submit a request. However, in order to comply with U.S. state and federal regulations, if you are 13 years of age or younger, we can only accept your request with the consent of your parent or legal guardian. Please note that you have consent in the written responses of your application.

"Is shipping free?"

Yes, Point of Pride pays for all shipping and processing fees. (For international recipients, your country may assess additional/separate fees, tariffs, or taxes; these expenses cannot be paid for or reimbursed by Point of Pride. We'll remind you to double-check your country's customs policy when you request your garment.)

"Do you ship internationally?"

Yes. We are fully international and can ship anywhere USPS will deliver.

"Can I get more than one binder?"

While we understand many of us prefer or need multiple binders, we also must balance that with the knowledge that many of the folks on our waiting list don’t have access to a single binder. As a result, we limit our program to one free binder per household. If there are extenuating circumstances or multiple people living in a single household who each require a binder, please contact us before filling out the request form.

The following reasons do not constitute extenuating circumstances:
  • Multiple binders for laundry day
  • Multiple colors needed/wanted
  • Multiple sizes needed/wanted

Free Femme Shapewear

"What kind of garment will I receive?"

We source hipster and thong garments from our friends at Origami Customs. You'll have the option to choose which style you want, or choose no preference. (The hipster cut provides more modest back coverage.) All garments are black in color.

"What does packaging look like?"

Packaging for our mailed garments is extremely discreet. Your items will be shipped in a plain white mailing envelope. The sender’s name is “Point of Pride.” Nothing with the words “LGBT” or “trans” appear on the packaging.

PointOfPride_Packaging_FreeFemmeShapewear

The package is flexible and will fit inside of most PO Boxes. For street address deliveries, it is usually left inside the mailbox (or on the porch/inside the door in the rare event that the mailbox is too small). Signature is not required.

If international, the customs form will list the contents as “underwear” and will have the item marked as a gift, but you’ll still want to check with your country’s customs office for how the customs process may affect you. Many of the provided tracking numbers stop working once the package leaves the US, so you may want to check with your local postal service to determine the best method for tracking your package once it’s left the US.

The package will contain your garment, an informational card on safer tucking techniques, 1-2 stickers, and a note of support meant to brighten your day (written by other trans people, volunteers, and community members.)

"How do I wash or care for my garment?"

We recommend you wash in cold water and hang to dry.

"Can I have my shapewear shipped to a trusted friend or relative?"

Yes. We can ship your garment to a friend, family member, or another trusted person if you cannot receive it at your house. Please complete the application with your friend’s mailing address, but put your information (such as your email address) for all other fields on the form.

"Can I have my shapewear shipped to a post office?"

Yes. We can ship to any valid mailing address. However, it is your responsibility to contact your local postal service and determine exactly how they need the address to be listed on your envelope in order for it to arrive successfully and be available for you to pick it up. Be sure to ask if they have any requirements such as needing to show ID when picking up your package, so that the name on your package matches the name on your ID.

"I have a medical condition. Is it safe for me to use a tucking undergarment?"

We are not, nor do we claim to be, healthcare providers or medical experts in any capacity. We also recognize that there is appallingly little research done that recognizes our community and that for many of our applicants, there are significant barriers to accessing knowledgable and affirming care. As much as we empathize with the challenges faced by so many in our community, we are unable to make any recommendations whatsoever for individuals with pre-existing conditions, as that would be outside the scope of our ability to support. We simply do not have the resources to provide any recommendations specific to your unique situation and we firmly believe that your health is too important to entrust to someone who does not have the knowledge and experience required to support you. If possible, we encourage you to speak directly with your healthcare provider.

"I don't need a garment anymore. How can I cancel my request?"

If you no longer need shapewear, you may cancel your request here.

"Is there an age requirement?"

No. Anyone of any age may submit a request. However, in order to comply with U.S. state and federal regulations, if you are 13 years of age or younger, we can only accept your request with the consent of your parent or legal guardian. Please note that you have consent in the written responses of your application.

"Is shipping free?"

Yes, Point of Pride pays for all shipping and processing fees. (For international recipients, your country may assess additional/separate fees, tariffs, or taxes; these expenses cannot be paid for or reimbursed by Point of Pride. We'll remind you to double-check your country's customs policy when you request your garment.)

"Do you ship internationally?"

Yes. We are fully international and can ship anywhere USPS will deliver.

"Can I get more than one gaff?"

While we understand many of us prefer or need multiple garments, we also must balance that with the knowledge that many of the folks on our waiting list don’t have access to a single garment. As a result, we limit our program to one free femme shapewear garment per household. If there are extenuating circumstances or multiple people living in a single household who each require a gaff, please contact us before filling out the request form.

The following reasons do not constitute extenuating circumstances:
  • Multiple gaffs for laundry day
  • Multiple colors needed/wanted
  • Multiple sizes needed/wanted